UnionPay business "payment +" smart service to solve the hospital queue problem

Recently, Zhejiang Huzhou Health Planning Bureau and China's comprehensive payment service giant UnionPay Business have unified the first-line hospitals including the appointment, registration, payment, inspection report printing, billing inquiry, card handling and other functions. Self-service medical service system. Thanks to these cloths placed in the self-service terminal of the hospital hall, the patients who were originally only able to queue up in the manual registration window, just follow the prompts on the self-service terminal, and can complete the registration and payment steps in a few simple steps. The self-service terminal registered for payment is just one of the application scenarios of the current Huzhou self-service medical service system.

Through cooperation with the Huzhou Health Planning Bureau, UnionPay Business has fully integrated the medical information system of the major hospitals in Huzhou City, focusing on “payment”, and distributing the general medical card of Huzhou City to the patients as a personal information storage and reading. As well as the payment media, the POS machine is placed in the charging window, the self-service terminal is placed in the lobby, and the "flash payment" terminal is connected to the PC during the doctor's visit. The appointment, registration, medical treatment, and payment of the previous patient queuing phenomenon are concentrated. Check the report printing and other medical services to carry out multi-channel diversion, to solve the problem of hospital queuing, and to achieve the perfect integration of new modern medical and financial system collaboration.

As the largest comprehensive hospital in Huzhou City, the hall of Huzhou Women's Insurance Hospital was always crowded with long queues for registration and payment. Nowadays, this situation has changed a lot. Now go to any hospital in Huzhou to see a doctor. Local patients do not need to queue at the window. As long as the UnionPay business card is used in the self-service terminal of the hospital hall, the Huzhou General Medical Card is used to confirm the identity and bind the bank card. A series of operation procedures such as registration, payment, inspection report printing, inspection inspection result inquiry, etc. In addition, in the process of payment, the amount of medical self-pay is involved. When the patient pays with the Huzhou General Medical Card, the relevant payment can be automatically completed through the bank card bound to it, without having to re-sell the bank card or pay cash.

Not only that, through the special customized “inter-office settlement” service, UnionPay also opened up a “green channel” for patients: in the consultation room, when the doctor lists the drug list or laboratory for the patient, If the patient confirms the amount on the spot, he or she can complete the payment through the external "flash payment" terminal of the doctor's desk computer. Patients do not need to go to the payment window to queue up repeatedly, while greatly optimizing the treatment process, the overall improvement of the patient's medical experience, reflecting the medical system "people-oriented" service concept.

It is reported that the current medical service system has been launched in nearly 70 hospitals in Zhejiang Province. With the increasing popularity of Internet information technology, products such as UnionPay's “Payment+” products not only provide smart medical solutions for major hospitals in first- and second-tier cities, but also sink to the end of the medical service system and penetrate deep into the county. The health service stations in remote rural areas and even the mobile medical services of rural doctors play an important role in the wave of intelligent transformation and upgrading of medical services.

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