City Consumer Protection Committee launched the furniture industry consumption survey

Su News (Reporter Su Jing) Yesterday, the Suzhou Consumer Protection Committee launched the furniture industry consumption survey and consumer appraisal activities to provide a basis for the unified service standards for the furniture industry in the city to be established during the year.

According to the consumer complaints accepted by the Consumer Protection Committees at all levels in the past two years, it is not uncommon for the furniture industry to use the unfair format clauses to infringe on consumer rights. The main performance is not in the form of signs, labels, brochures, etc. The content of harmful substances such as formaldehyde and heavy metals. To this end, last year, the Municipal Consumer Protection Committee and the City Furniture Industry Association jointly launched a "Furniture Industry Product Labeling Rules", requiring all the furniture products to be labeled with three labels must be consistent, namely the product manual and product label. , or the labeling of other signs is consistent with the real object; the furniture samples are consistent with the markings of the ordered products; the customized furniture is consistent with the markings required by the consumer to carry out industry guidance. Xiangcheng Industrial and Commercial Bureau has specially formulated the "Model Text of the Furniture Industry Format Contract" to standardize business operations. However, consumer complaints accepted by the Consumer Protection Committees at all levels in the first half of this year showed that complaints from furniture products remained high, up 84.1% year-on-year. Among them, the service sector became a hot spot for complaints because of different standards. Zou Yimin, deputy secretary general of the Municipal Consumer Protection Committee, said that the investigation was conducted to provide a basis for the establishment of a unified service standard for the furniture industry in the city, so that this standard is closer to the consumer requirements.

It is understood that the survey will focus on five aspects of price charges, fair trade, information disclosure, dispute resolution and service quality involved in the consumption of furniture products, covering the unequal format clauses in the field of furniture consumption. , industry practices and unspoken rules, as well as suggestions for improving furniture goods services and strengthening consumer rights protection. The survey method is to fill out and organize consumer symposiums, councils, etc. The investigation time is 7 and 8 months. The survey sample requires no less than 150 in each county-level city, and no less than 50 in each district of Gucheng District. After the investigation is over, the Municipal Consumer Protection Committee will organize the appraisal and publicize the results to the public. If the illegal activities are found, the administrative supervision department will issue an administrative penalty suggestion letter. Zou Yimin suggested that the citizens take active actions and take the initiative to participate in this survey to provide suggestions for improving the integrity of the Suzhou furniture market. Questionnaire consumers can download from Suzhou Consumer Network, fill it out and send it directly to the Complaint Department of Suzhou Consumer Protection Committee, Address: No. 89, Minjiang Road.