With the improvement of people's living standards, the purchase of solid wood furniture has become the choice of many families. However, when the solid wood furniture is deformed, it becomes a headache for consumers. Yesterday, the public Ms. Ma called the hotline 8119000 hotline to complain that the solid wood furniture she bought was cracked, and the return of the merchant was rejected. The reporter conducted an interview.
The reporter learned that in October last year, Ms. Ma bought a set of solid wood furniture from Hongsen Jisheng Weibang in a furniture store, including a bed, a set of wardrobes and a bedside table. After buying it, the merchant will send it to his newly bought house. "Because the house we don't plan to live first, we just put the furniture in. As a result, this year, how the newly bought furniture is deformed and cracked when it is useless." Ms. Ma found the situation and immediately found the merchant to request a return, but the merchant suggested that the furniture could be repaired or replaced by Ms. Ma, but it could not be returned. "This is useless and cracked. I don't think the quality of their furniture can be reassuring, so I don't accept the replacement and return it."
The reporter then learned from Ms. Ma’s purchase of furniture. A salesperson of the merchant told the reporter that Ms. Ma did buy a set of solid wood furniture worth more than 30,000 yuan in the store. The staff said that the solid wood furniture was cracked. The phenomenon is inevitable, which is related to the moisture content of the furniture, the flexibility and other factors. The cracking of the furniture of Ms. Ma’s family belongs to the normal category. When the reporter asked what kind of cracking is normal? When there is no standard, the salesperson said that there is no such standard scope. The staff member said that Ms. Ma’s return request was unacceptable, but could be replaced by the customer.
Whether solid wood furniture cracking is a normal phenomenon, Wei Dongqi, an account manager who has been engaged in the home improvement industry for many years, said that the deformation cracking of solid wood parts is generally due to the poor quality of wood drying, the large difference in water content or the insufficient health cycle, resulting in the stress remaining in the wood. The production process and the quality of the adhesive will cause the solid wood furniture to crack. If the user uses it unreasonably, it will also cause the furniture to crack.
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